Cancellation & Refund Policy

1. Custom Digital Goods

WishMint surprises are personalized digital experiences generated on-demand specifically for your recipient. Because digital links, letters, and custom media processing are instantly completed upon sealing your gift, we do not offer unconditional refunds for changes of mind.

2. Eligibility for Refunds

We stand behind the quality and reliability of our platform. You are fully eligible for a full refund or free re-issuance under any of the following circumstances:

• Technical Failure: The generated gift link fails to load or open on standard modern browsers due to a platform outage or server failure.
• Media Inaccessibility: Uploaded photographs or voice notes fail to play or display properly due to a verified hosting fault.
• Duplicate Billing: An accidental duplicate charge occurs during the checkout process.

3. How to Request a Refund

To request a refund or report a technical issue:

1. Email us at hello@wishmint.in within 7 days of purchase.
2. Include your transaction reference ID, payment email, and the generated surprise link URL.
3. Briefly describe the technical issue encountered.

4. Refund Processing Timeline

Once approved, refunds are credited back to the original method of payment (UPI, Credit/Debit card, or Net Banking) within 5 to 7 business days, in accordance with standard bank and payment gateway settlement schedules.